Warranty Requests
Warranty requests are handled by our friendly After-Sales team based in Queensland, Australia. Our team offers warranty support for all New Yachts collected from the factory, wherever in the world your yacht may be located.
All warranty requests should be made via our online Warranty Request Form. This form ensures we receive all the required details at the start of the request so we can deal with your query as quickly and efficiently as possible.
Warranty requests are monitored on Queensland business days, 8.30am – 5pm Queensland time (AEST/Australian Eastern Standard Time). Requests received outside of these hours will be handled on the next business day.
Service & Warranty Request Form
Parts
Our Service Team can efficiently and cost effectively source factory spare parts or after-market parts for current and legacy models.
Should you require a spare or replacement part, please complete the online request form below and one of our team will be in touch with you for further information and to provide a quote.
Parts Request Form
Commissioning
We have Commissioning teams based in France and throughout Asia Pacific to oversee all aspects of preparing your new boat for handover.
Our commissioning encompasses all onboard systems, such as rigging, electrical, gas, cooking, entertainment systems, safety gear, anchoring, fitting of tender to davit or lifting platform, equipment warranty registrations and installation of ex-factory options.
Handover
The Yacht Sales Co. delivers always our clients a comprehensive and personalised Handover service, which includes a detailed walk-through of the vessel, contract reviews, demonstration of all system and equipment functionality, acceptance documents and sea trials.
You can also explore our useful online Ex-Factory Handover Guide for everything you need to know about collecting your new boat from our shipyards in France.
Ex-Factory Handover Guide(Opens in a new tab)
Training
The Yacht Sales Co. also offers customised sail and motor yacht training for clients upon request, covering systems operations, maintenance requirements, troubleshooting, inshore and offshore boat handling, and berthing practice.
Additional sail training is available for clients planning to undertake extended voyages immediately after handover/delivery, and we can also provide highly professional and experienced skippers if required.
Service & Advice
Our Service team is happy to provide servicing and general advice for our New Yacht and other brands that are outside of warranty. When possible, we can provide general assistance at no charge.
However, any practical servicing or advice that requires additional research and quotations may incur a fee. This will be discussed with you prior to any action being undertaken.