Service, Warranty & Parts Request Form

To help us provide you with the highest quality and fastest service possible, please complete the Request Form below. A member of our Service Team will contact you as soon as possible.

Please note: While we will endeavour to contact you as soon as possible, please understand that our Service Team work standard office hours, Australian Eastern Standard Time (GMT+10).

WARRANTY CONDITIONS

• Your yacht is covered by the general warranty conditions in your contract of sale. Please read these conditions to make sure you are aware of them.
• Every warranty claim must be submitted using The Yacht Sales Co. online Warranty Request Form.
• No request can be completed without prior written authorisation from the manufacturer.
  Except in some specific cases, all defective parts under warranty will have to include a part / serial number.
• In obvious cases involving the safety of the crew or vessel, please proceed with the urgent necessary repairs.
• Failure to comply with these procedures will lead to delays or rejection of your request.

WARRANTY PROCESS

1. Complete the online Warranty Request Form, you will receive a copy of your submitted request via the email you provide in the form.
2. A member of our Service Team will contact you as soon as possible to confirm receipt of your request, obtain any further information that may be required and update you on the progress.
3. Our Service Team will compile the warranty request and forward it to the manufacturer for their consideration.
4. Once we receive formal written advice that your warranty claim has been approved, the repair can then proceed. Do not proceed with any repairs based on verbal advice

WARRANTY REQUEST FORM